Refund and Returns Policy

7-Day Return Policy — QasimSilk (qasimsilk.com)

At QasimSilk, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return under the following conditions:

1. Return Eligibility

Returns are accepted within 7 days of receiving your order.
Items must be unused, unwashed, and in original condition.
All original tags, labels, and packaging must be intact.
Products showing signs of wear, damage, or alteration will not be eligible for return.

2. Non-Returnable Items

Customized or stitched-to-order items
Items purchased on clearance, discount, or sale (unless defective)
Innerwear and accessories (for hygiene reasons)

3. Return Process

To initiate a return, contact our support team at qasimsilk313@gmail.com or via WhatsApp.
Provide your order number and reason for return.
Our team will review your request and guide you through the return shipment process.

4. Shipping Costs

Return shipping costs are generally borne by the customer unless the product is defective or incorrect.
In case of an error from our side, QasimSilk will cover return shipping charges.

5. Refunds & Exchanges

Once the returned item is received and inspected, we will notify you of approval or rejection.
Approved returns will be processed as:
- Exchange for another product, or
- Refund via original payment method or store credit (depending on availability)
Refund processing time may take 5–10 business days.

6. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will prioritize replacement or refund.