Frequently Asked Questions

How can I place an order?

You can place an order directly through our website qasimsilk.com. Simply select your desired product, choose size/quantity, and proceed to checkout.

How long does delivery take?

3–5 working days for local orders (within Pakistan) Delivery time may vary depending on your city and courier service

Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery (COD) across most locations in Pakistan.

Can I change or cancel my order after placing it?

You can request changes or cancellation within 12 hours of placing your order.

How do I track my order?

Once your order is shipped, you will receive a tracking number via WhatsApp or email, which you can use to track your parcel.

What is your return policy?

We offer a 7-day return policy. Items must be unused, unwashed, and in original packaging. For full details, please refer to our Return Policy page.

What should I do if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund as quickly as possible.

Do you offer exchanges?

Yes, exchanges are available depending on stock availability. You can request an exchange within the return period.

Are the colors of products exactly the same as shown on the website?

We try to ensure accurate product images, but slight color differences may occur due to lighting and screen resolution.

How can I contact customer support?

You can reach us via:

WhatsApp: +923099494321

Email: qasimsilk313@gmail.com